Information
SHIPPING INFORMATION:
We currently have the lowest shipping cost of any online cigar retailer with a flat rate of $4.99.
Please allow up to 48 Hours for processing.
Packages normally ship within 24 Hours.
Upon placing an order you will receive an email containing your receipt.
When your package ships you will receive another email containing your tracking number.
PRE-MADE SAMPLER POLICY:
CigarFox reserves the right to upgrade your cigar with a similar cigar of equal or greater value.
Example: If a sampler contains a Romeo y Julieta Reserva Real Robusto but there are none in stock- we would substitute with a Romeo y Julieta Reserva Real Toro or Churchill.
RETURN POLICY:
If for any reason you are not satisfied when you buy cigars or any cigar online product from Cigarfox.com, you may return it within 15 days for a prompt, courteous refund less shipping&handling charges. NO QUESTIONS ASKED! Free items must be returned with your order or you will be charged the retail price for the free item.
Use of CigarFox.com information?
CigarFox is a registered trademark and any use of the name or logo is strictly prohibited. Content contained on this site is proprietary and any copy or use of content or pictures is strictly prohibited.
Can I Buy Cigars if I am a Minor?
The answer is Simply "No". CigarFox.com will not sell tobacco or tobacco related products to anyone under the age of 21, nor will it sell cigarettes. CigarFox.com will not be held responsible for minors purchasing tobacco or tobacco related products with a stolen or guardian of age’s credit card. By using the CigarFox.com cigar store website, you agree that you are at least 21 years of age.
What is the Privacy Policy of CigarFox.com?
When you share your personal information with us, we respect your privacy. Certain portions of our site may allow you to record reviews about cigars you have smoked. If you wish to share this information with others you will be given the opportunity to approve the sharing of this information. Your personal information is used only by CigarFox.com and other business that we own. It is the policy of CigarFox not to distribute information received on our site to other businesses. We will send out information to site visitors and customers from time to time to make them aware of special offers and industry information. We will provide links to remove yourself from these distributions.
Is my credit card and personal information secure?
We employ the latest software encryption and take every precaution to protect all of your personal information during the purchase process. We do everything that is possible to insure that credit card number, name, and address, cannot be read as the information travels over the Internet. For your information please know that in the event of unauthorized use of your credit card, most banks either cover all the charges that result from the unauthorized use.
How does CigarFox.com use my personal information?
We collect contact information (such as your email address) when you sign up for an account, place an order or when you volunteer it for other services. If you have placed an order at CigarFox.com, we may, from time to time, use the e-mail address you provided to send information about news and offerings from CigarFox.com. If you do not wish to receive such updates, you can remove your e-mail address.
Sensitive information is always stored under a password. When you set up an account at CigarFox.com, you will be able to choose your own password for the account. This password may be changed at any time.
Does CigarFox.com use cookies?
CigarFox.com will use your IP address to help diagnose problems with our server and to maintain our Web site. We will also use cookies to help you recall orders and to make special offers to our customers. In the event that you do not know what a Cookie is…."Cookies" are basically s fingerprints from our computer that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as quick checkout and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, or you can change your browser to enable this feature.
What about links to other web sites and services?
The CigarFox.com web site will contain links to other sites as part of a service to you to provide a gateway to what is going on in the world of “CIGARS”. Unfortunately these other sites are not under our control. These web sites have their own policies regarding privacy. You should review those policies before visiting the web sites. CigarFox.com cannot be responsible for linked web sites and provides these links solely for your convenience.
Does your site have typographical errors?
WE ARE HUMAN and to Err is Human. We will make mistakes on occasion when we enter information into our site. As such, we reserve the right to make 'corrections' to information found on our site and 'corrections' to orders if affected.
Do you change your cigar online prices?
Yes, we update our prices. Prices of cigars online may be entered into our site incorrectly, or a manufacturer may raise or lower a price at any time without notice. As such, we reserve the right to make 'corrections' to information found on our site and 'corrections' to orders if affected.



